Privacy, Complaints & Vulnerability Policy
Last updated: 11/08/2025
Beat The Bailiffs UK is committed to protecting your privacy and handling your data responsibly.
What we collect:
- Name
- Phone number
- Email address
- Employment status
- Debt level
- Housing status
We do not collect financial account data or sensitive documents directly.
Why we collect it:
To understand your circumstances, assess your eligibility for debt help, and refer you to a regulated partner (with your consent).
Who we share it with:
Only with your consent, we may share your information with our trusted partners.
We never sell your data.
Legal basis:
Consent — which you can withdraw at any time by emailing privacy@beatthebailiffs.uk
How we protect your data:
- Encrypted forms (Meta + CRM)
- Access restricted to authorised staff
- Stored on GDPR-compliant services (Google, HubSpot)
- No local device storage
- Deleted after 12 months if no solution is provided
Your rights under UK GDPR:
- Access, correct, or erase your data
- Withdraw consent
- Complain to the ICO if necessary
Cookies:
We use cookies for experience tracking via Meta Pixel and Google Analytics.
Vulnerable Customers:
We understand that vulnerability can take many forms — mental health, financial hardship, cognitive difficulty, or emotional stress. We:
- Listen carefully for signs of vulnerability
- Take extra time to explain things clearly
- Confirm details in writing where needed
- Refer to authorised partners trained to support vulnerable clients
All staff are trained to handle these situations with care and respect.