Privacy, Complaints & Vulnerability Policy
Last updated: 24 July 2025
🛡️ Registered with the ICO: ZB683004 – valid until 21 April 2026.
ATID Media Ltd (trading as Beat The Bailiff UK) is committed to protecting your privacy and handling your data responsibly.
What we collect:
- Name
- Phone number
- Email address
- Employment status
- Debt level
- Housing status
We do not collect financial account data or sensitive documents directly.
Why we collect it:
To understand your circumstances, assess your eligibility for debt help, and refer you to a regulated partner (with your consent).
Who we share it with:
Only with your consent, we may share your information with a trusted FCA-authorised partner such as:
- Pacific Financial Solutions Ltd (trading as The Debt Advice Service)
We never sell your data.
Legal basis:
Consent — which you can withdraw at any time by emailing privacy@beatthebailiffs.uk
How we protect your data:
- Encrypted forms (Meta + CRM)
- Access restricted to authorised staff
- Stored on GDPR-compliant services (Google, HubSpot)
- No local device storage
We retain your personal data for up to 12 months, whether or not a solution is ultimately provided.
This allows us to:
- Ensure accurate referral tracking and partner reporting
- Respond to disputes or complaints
- Comply with auditing and regulatory obligations
- Detect repeat or fraudulent submissions
After 12 months, all personal data is securely deleted or anonymised.
Your rights under UK GDPR:
- Access, correct, or erase your data
- Withdraw consent
- Complain to the ICO if necessary
Cookies:
We use cookies and tracking tools (like Meta Pixel and Google Analytics) to understand site usage and improve performance. These tools may collect technical data like browser type, device ID, and site activity.
You can manage cookie preferences at any time via your browser settings. A full cookie policy will be available shortly.
Vulnerable Customers:
We understand that vulnerability can take many forms — mental health, financial hardship, cognitive difficulty, or emotional stress. We:
- Listen carefully for signs of vulnerability
- Take extra time to explain things clearly
- Confirm details in writing where needed
- Refer to authorised partners trained to support vulnerable clients
All staff are trained to handle these situations with care and respect.
Complaints Policy
We aim to resolve all complaints promptly and fairly. If you're unhappy with any part of our service:
- Email: complaints@beatthebailiffs.uk
- Write to: Complaints, ATID Media Ltd, Clan Roy Cottage, Canonstown, TR27 6ND
We aim to reply within 5 working days. If needed, we may refer your case to a regulated debt partner or suggest escalating to the Financial Ombudsman where applicable.